Kai (aka Kasier) joined the company in 2015 following a job at another plumbing company to continue his practical plumbing skills and he attends Bedford College one day per week to complete his NVQ Level 2 training.
Kai is very much ‘learning on the job’ and has excelled in his approach of the high standard of work expected but he has also learned how to converse well with customers in their own homes to enhance the customer service experience.
He may be the ‘baby’ of the bunch, but he towers above everyone else! Kai would love to flourish into a fully qualified heating engineer and is a very capable member of the team.
If Kai could choose any Super Power, it would be the power of TELEPATHY so he could read the minds of customers and other engineers so he would know if he was doing a good job or not.