Home Heating Scheme would like to reassure all our customers at this challenging time that we still operating and are doing everything that we can in this time of disruption to ensure your safety when we interact with you or enter your homes and premises. As with everyone else we are monitoring events and changing government instructions on a daily basis, but we remain open and fully functional. We are maintaining exceptionally strict hygiene standards and follow recommended distancing protocols. These precautions include washing hands regularly, using hand sanitisers and encouraging our customers and suppliers to do the same. We would also encourage keeping a 2 metre distance from customers and will therefore not be shaking hands, as advised by the Government. As long as we can continue to work and get all parts and tools necessary from our suppliers and the government says we can work - we will. We will continue to monitor the Governments instructions and things may change on a day-to-day basis. We would suggest contacting us for emergencies and breakdowns only and if your boiler is not due a service at this time, we recommend booking this at a later date, to minimise any risks.
We will ride out this storm and still be here. We are very dedicated and skilled and we rely on you, our customers, and we look forward to serving you in any way we can to continue our service to you with as little disruption to your home heating services as possible. Please make us aware before we visit your home, if you or any members of your family are showing symptoms of the virus, so we can assess the situation and reschedule appointments.
Keep safe and well! Garry and team.